Support

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  • License Installation

    To be able to use MaxBack, you must have a valid license file installed. A distinction is made between two license files: Activation license Instance license You receive the activation license to...

  • Licenses invalid since 10.7.2021

      You notice that your MaxBack VSS Writer licenses are reported as invalid when you execute the command maxback.vssclient read or in the event log.  This is caused by the expiration of a intermedia...

  • YaNco Support Plans

      We are the creators of YaNco, and offer support plans which we strongly recommend for any organisations using YaNco on a commercial basis.   It includes: Prioritised resolution of any bugs. If y...

  • MaxBack VSS Writer 2.3 released

    We are pleased to announce the next version of the MaxBack VSS Writer 2.x. What has changed in VSS Writer 2.3? Minor changes Improved autorecoveryDowngrade of 3.x feature: VSS Writer will now ensu...

  • MaxBack VSS Writer 3.0 released

    We are extremely excited to announce the next major version of MaxBack VSS Writer.    What’s changed in the VSS Writer 3.0 Major Changes Session logging and LogViewerWe have improved the session o...

  • Maxback VSS Writer 2.2 released

    We are pleased to announce the next version of the MaxBack VSS Writer. What has changed in VSS Writer 2.2? Minor changes HTTPS Download of .NET FrameworkThe Setup Tools now use HTTPS to download ....

  • Windows Server 2008 - invalid digital signature error

    Symtom You cannot install the MaxBack VSS Writer on Windows Server 2008. The Installations fails with a message containing "core.cab has an invalid digital signature". Solution Windows Server 2008 ...

  • MaxBack VSS Writer 2.0 released

    We are extremely excited to announce the next major version of MaxBack VSS Writer 2.0.    What’s changed in the VSS Writer 2.0 Major Changes Support for Windows Server 2016The VSS Writer is now of...

  • MaxBack Support Policy

    Support Services We offer following support services for the MaxDB Backup Solution MaxBack: Standard Support The Standard support is included with each license and offers support for installation i...

  • MaxBack VSS Writer Update 1.4 released

    Hello, today we have released the MaxBack VSS Writer 1.4. Changes: Configuration command to configure MaxDB InstallationA new configuration command setdbinst is now available in the configuration ...